COVID19 Consumer
Expectations Study


Executive Summary Report

This executive summary provides select findings from the Sprocket / DataDrive May 29, 2020 retail and restaurant survey of US consumers. We asked respondents about the impact of the pandemic on their behaviors and expectations, with a focus on implications for retailers and restaurants.

This report is available for free. Selected findings in this report include:


  • Consumers’ pre-COVID shopping habits and how they changed during quarantine
  • How prepared consumers believe restaurants and retailers are to re-open
  • Top 5 safety precautions consumers expect as retailers and restaurants re-open
  • How soon consumers expect to go back to dining in restaurants and shopping in brick-and-mortar stores after they re-open