Start growing your business with existing customers.
Download some tools.
Customer profiles
The road to growth begins with a firm understanding of who your customers are. Download this tool today and start defining your customers using our four critical dimensions.
DOWNLOAD NOW (no email required) –> Customer Profile Canvas (PDF)
Data Science & CX
At Sprocket, we live and die by 5 principles that shape how we use data science to create better experiences. We’ve created a handy one pager to give you detailed tips and tricks.
DOWNLOAD NOW (no email required) –> PDF
Experiment and Learn
We’ve created a handy one-pager and accompanying digital tool (PDF and Microsoft Excel template; tips on using them here) to help you define and track experiments and start growing.
DOWNLOAD NOW (no email required) –> PDF and Excel template.
Get free ideas.
We know everyone could use a thinking buddy on the road to innovation and growth. That’s why we’d like to give you a taste of what it’s like to work with Sprocket – at no risk or cost to you. Simply give us a problem and a good timeframe to schedule a session. We’ll contact you, get something on the books, and take it from there.
Skim some smarts.
Get growing with experiments
Growth is a tricky business because you can’t analyze your way to the future. At some point, you need to pick up your shovel and start digging. Many firms, when they realize this, “bet the farm” and put themselves in a vulnerable position. Others do...
read moreWhat Ariana Grande teaches us about customer journeys
Ariana’s latest song, 7 Rings, gives us a good lesson in customer journeys and how you can use her four phases to create better experiences.
read moreCASE STUDY: How the Timing of Small Details in Your Customer Journey Creates BIG Impact for Customer Retention
Key moments in your customer’s journey are a powerful opportunity for you to surprise and delight in order to grow your customer value.
read more
Behavioral Economics on Display at Augusta National
Food pricing at The Masters golf tournament makes no sense – unless you put your behavioral science hat on and think about why Augusta National may be doing what they’re doing.
read moreSprocket Set to Rev Things Up This Spring!
Join the team at Sprocket at the 2019 Rev Leadership Conference in Minneapolis, MN and learn how to turn data into a better customer experience.
read morePoints for Pies
Domino’s gives you points for taking pics of ANY pizza. Crazy? Crazy smart we think.
read more5 ways marketers leave customer value on the table (and what to do about it)
As marketers, we’re often extremely focused on bringing new customers into the fold. And let me tell you there’s nothing wrong with that. In fact, it’s entirely necessary, especially during certain stages of your business lifecycle.
But here’s the deal – you’re most certainly leaving value on the table with customers that you already have.
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